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Northwest Correctional Complex (NWCX), Lake County, Tennessee Overview

The Northwest Correctional Complex is a state prison located in Tiptonville, Lake County, Tennessee. It is owned and operated by the Tennessee Department of Correction. The Lake County Regional Correctional Facility (now called Site 2 within the complex) opened in Tiptonville in 1981, with a capacity of 500 inmates. The Northwest Corrections Center (which is called Site 1), opened in 1992. The facility can hold 2,438 inmates at a range of security levels.

Capacity: 2,438

Staffing:

Warden:
Kevin Genovese
960 State Route 212
Tiptonville, Tennessee 38079
Phone: (731) 253-5000

Visitation Hours:

General Population has visits on:
Saturdays and Sundays: 8:30am-3:30pm
​Friday evenings: 6:30pm-8:30pm

General population non-contact visits occur on:
Fridays: 6:30pm-8:30pm
Saturdays and Sundays: 8:30am-11:30am

Protective Custody inmate have non-contact visits on:
Saturdays and Sundays: 8:30am-9:30am, 9:30am-10:30am, 1pm-2pm, 2pm-3pm
Fridays: 6:30pm-7:30pm and 7:30pm-8:30pm

Maximum Custody inmates have non-contact visitation on:
Saturdays and Sundays: 8:30am-11:30am
Fridays: 6:30pm-8:30pm

Close Custody inmates have non-contact visits on:
Saturdays and Sundays: 8:30am-9:30am, 9:30am-10:30am, 1pm-2pm, 2pm-3pm
Fridays: 6:30pm-7:30pm and 7:30pm-8:30pm
​
Juveniles at the Annex have visits on:
Saturdays and Sundays: 9am-11am

Deposit/Commissary Accounts:

Offender Trust Fund
The Offender Trust Fund provides safekeeping of an offender’s funds, to which the offender may have access to, but not physical control of, during their confinement. Inmates can use the money from their Inmate Trust Fund to purchase items from the commissary and pay other expenses.

Inmate Mailing Address:
Inmate Name, ID Number
​Northwest Correctional Complex
960 State Route 212
Tiptonville, Tennessee 38079

Address:
Northwest Correctional Complex
960 State Route 212
Tiptonville, Tennessee 38079
Phone: (731)-253-5000

Security Level: Medium, Maximum and Close
Type(s) of offenders: Adult Men

Sending Money To An Inmate:
Money can be deposited into an Offender Trust Fund in the following methods:

JPay: provides several ways to send money to an inmate. Money sent through JPay is deposited electronically into the inmate’s trust fund account through JPay.com. You can also send money over the phone, at walk-in cash locations, or via money order.

Online: To send money online with a credit or debit card.

Phone: You can send money by phone using your credit or debit card. Call (800) 574-5729 to speak with a live agent 24/7.

Walk-In Cash: To send money using cash, visit any MoneyGram agent location and use receive code 6188. The list of nearby

MoneyGram locations is in the link below: https://jpay.com/moneygram.aspx

Money Orders: All money orders must be sent with a deposit slip to JPay, P.O. Box 279010, Miramar, FL 33027.

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